Build safer, more supportive workplaces - one scenario at a time
Short, ready-to-deliver training sessions that help you meet psychosocial risk obligations confidently and practically
From Elevate Training & Support Services, founded by a qualified Health & Safety Advisor with real frontline experience in policing and workplace risk
NEW RELEASE
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NEW RELEASE -
New Team Session:
Aggression & Violence: “The Client is Always Right”
Part of our Aggression & Violence category - helping customer-facing teams respond confidently and safely.
This is what most leaders miss:
The biggest risk in your workplace isn’t what people say. It’s what they don’t.
Psychosocial hazards are now a key part of every organisation’s legal duty of care - yet most workplaces struggle to turn policies into meaningful training.
Long sessions and generic e-learning modules often miss the mark. Supervisors and staff need quick, practical learning that sparks real discussion and awareness.
A better way to deal with what’s really happening in your workplace
Most training focuses on systems, procedures and compliance. But workplace issues don’t start there-they start with behaviour.
These scenario-based sessions give your team a practical way to recognize issues, speak up and deal with them early.
What makes this different:
Developed by an experienced Health and Safety Advisor, Trainer & Assessor
Backed by frontline experience in policing, investigations and risk management
Designed to meet psychosocial risk obligations under WHS laws
Applicable to all industries and organisation sizes
Turn silence into real conversations in 5-15 minutes
3 Simple Steps:
Present a real-world scenario
Something your team recognizes immediately
Ask 3 targeted questions
Designed to challenge thinking - not just test knowledge
Guide a conversation that matters
Get people speaking, sharing and addressing the issue
No awkward silence. No generic lectures. No disengaged crews
Who this is for
Designed for supervisors and teams who need practical ways to recognize, address and manage psychosocial risks - before they escalate.
Supervisors and teams who are expected to manage behaviour and conflict - but need clear steps on how to recognize and handle psychosocial risks
Customer-facing teams dealing with behaviour, conflict or pressure
Teams dealing with difficult, aggressive or unpredictable behaviour - and needing clear guidance on how to respond appropriately
Teams who need clear guidance on how to communicate effectively and speak up when issues arise.
Organisations committed to meeting psychosocial safety obligations and creating a genuinely positive work environment
Built from real-world experience-not theory
- Created by an HSE Advisor, Trainer & Assessor and former Police Officer
Trauma-Informed, Real-World Approach
Worked in high-pressure environments where decisions matter—across frontline policing, forensic investigations, domestic violence support, and health and safety roles in high-risk utilities.
Operated in situations where there’s no room for guesswork and where poor decisions carry real consequences for people, safety, and outcomes.
From responding to critical incidents and supporting vulnerable individuals to working on active worksites and leading safety conversations, I understand how people react under stress, conflict, and pressure—and what happens when issues are ignored.
That experience shapes a practical, trauma-informed approach focused on helping teams recognize psychosocial risks early, respond with confidence, and create safer, more supportive workplaces.
No time? No problem
Short on time? Run it in 5 minutes.
Want more discussion? Extend it to 10-15
No prep. No pressure. No awkward silence.
The structure is already done for you.
If your team isn’t speaking up, doing nothing isn’t an option.
What Teams Are Saying
“User-friendly for team members in any industry. Team talks can also be generated to suit your specific industry at short notice.”
— G.D - Facilities / Retail“Simple, quick and fun to do, and I learnt a lot. It’s not complicated like other safety talks.”
— H.M - Apprentice“I’ve had the pleasure of working alongside Charmaine on complex projects and have consistently been impressed by her professionalism, attention to detail, and ability to deliver proactive, practical solutions. Her knowledge and experience are evident in everything she does.”
— R.L. Project Manager If nothing changes, the problem builds
Give your team a practical way to speak up, address issues and deal with the early.
Start running better conversations this week.