Privacy Policy
Last Updated: 25/02/2026Introduction
Elevate Training & Support Services (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure. By using our website, purchasing our products, or submitting information through our forms, you agree to the terms outlined below.
Information We Collect
We collect personal information that helps us deliver our services, process orders, and communicate with you. This may include:
Information you provide directly
Name
Email address
Phone number
Business name
Worksite details
Information submitted through the Custom Quiz Brief Form
Uploaded documents (e.g., procedures, SWMS, branding files)
Messages sent through our contact form
Information provided during training sessions or safety consultations
Information collected automatically
When you visit our website, Squarespace may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on the site
This information helps us improve our website and user experience.
Payment information
All payments are processed securely through Squarespace or its integrated payment providers.
We do not store or have access to your full payment details.
How We Use Your Information
We use your information to:
Process orders and deliver purchased products
Create customised safety quizzes based on the details you provide
Communicate with you about your order or enquiry
Provide access to the Quiz Activation Portal
Deliver training sessions and follow-up support
Improve our website, services, and customer experience
Maintain business records and comply with legal obligations
We only collect information that is reasonably necessary for our business activities.
Newsletter Subscribers
If you subscribe to our newsletter, we may collect:
Your name
Your email address
Your preferences (if provided)
We use this information to send updates, resources, and promotional content related to our services.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email.
We do not sell or share subscriber information with third parties for marketing purposes.
Training Participants
When you participate in training delivered by Elevate, we may collect:
Your name
Your role or department
Attendance records
Feedback or survey responses
Any information voluntarily shared during training sessions
This information is used to:
Deliver training effectively
Provide follow‑up resources
Improve future training sessions
Meet compliance or reporting requirements (if applicable)
We do not record training sessions unless explicitly stated and agreed to in advance.
How We Store & Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. This includes:
Secure Squarespace hosting
Password‑protected systems
Restricted access to client files
Secure handling of uploaded documents
While we take security seriously, no online system is completely risk‑free. By using our services, you acknowledge these inherent limitations.
Data Retention Periods
We retain personal information only for as long as necessary to fulfil the purpose it was collected for, including:
Order and quiz information: retained for up to 7 years to meet business and tax record requirements
Training participant information: retained for up to 3 years, unless required longer for compliance
Newsletter subscriber information: retained until you unsubscribe
Uploaded documents for custom quizzes: retained for up to 12 months unless you request earlier deletion
Contact form enquiries: retained for up to 12 months
You may request deletion of your information at any time, subject to legal and record‑keeping obligations.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
Service providers who assist with website hosting, payment processing, or email delivery
Legal authorities if required by law
All third‑party providers we use are required to handle your information securely.
cookies & Analytics
Our website is hosted on Squarespace, which uses cookies and similar technologies to:
Improve website performance
Analyse visitor behaviour
Support basic site functionality
You can adjust your browser settings to refuse cookies if you prefer.
Accessing or Updating Your Information
You may request access to the personal information we hold about you or ask for corrections if your details are inaccurate.
To do so, please contact us at:
We will respond within a reasonable timeframe.
Links to External Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time.
The “Last updated” date at the top of this page reflects the most recent version.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Elevate Training & Support Services
ABN: 87482430125
Email: elevate_services@outlook.com
Website: www.elevatehse.com.au